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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
778 ratings and 380 comments received in the last 90 days.
08 April 2025
As above
08 April 2025
Efficient process and Andy did a great job of explaining everything.
07 April 2025
Harvey was fantastic and kept me up to date through the whole process. He went the extra mile to get the car delivered within a week. Very pleasant all the way through and I never felt rushed. One of the best I have dealt with at any dealership
07 April 2025
Bmw Harold Wood has always been my go to Dealership. They are all about giving the customer a brilliant experience.
07 April 2025
staff were very courteous and friendly
06 April 2025
Great sales team
05 April 2025
Friendly and helpful staff approach. Quality service.
04 April 2025
Most things were all right. Good communication and very helpful. The only missing bit is that I found it out myself online what extra packages were available so I needed to do changes to the order after leaving the centre.
02 April 2025
took a long time to select the wheels sitting with Anthony but it's worth it. Love the set of wheels and that's makes all the difference to the car.
02 April 2025
Never had experience to unvail my car so it was my first experience, Harvey was great and was a smooth hand over process
02 April 2025
Mason had excellent community and kept me up to date throughout the process up until delivery. The delivery came sooner than expected which was an added bonus.
02 April 2025
Just fantastic
30 March 2025
Great experience in receiving new car. Made it feel like a special event for me, which it was.
29 March 2025
I was very satisfied as my needs were met.
29 March 2025
Great customer service from Antony Mach
28 March 2025
Everyone at the showroom were polite an very helpful. Appointments were always on time and nothing was to much trouble
27 March 2025
We have bought a number of cars from Sytner Harold Wood and service has always been excellent.
27 March 2025
Service was excellent, everyone I dealt with was more than happy to help and answer any questions I had.
27 March 2025
My experience was wonderful from start to finish. The center was easy to navigate, and there was no waiting. I thoroughly enjoyed the presentation with Havey.
27 March 2025
Again I couldn't fault the service bmw kept me updated every step of the way
26 March 2025
Very satisfied
26 March 2025
Excellent
26 March 2025
Everyone is so nice & helpful we always use your company
25 March 2025
Loved it!
24 March 2025
Fantastic buying experience all round. Hadn't planned to buy on the day but walked out with two brand new cars. Service was friendly, knowledgeable and relaxed throughout and at no point did I feel pressured into buying anything which was great.
23 March 2025
I received the car quicker than I thought I was going to receive it and the service that I got upon collection was excellent
22 March 2025
Felt looked after
22 March 2025
All made easy and good information provided by Harvey.
21 March 2025
Experience was outstanding.
19 March 2025
Issa was incredible. Knowledgeable and helpful
19 March 2025
Andy ensured that all questions raised were answered and that as a customer I was looked after.
18 March 2025
I was well looked after by the team and eveything was explained and dealt with very smoothly
14 March 2025
Easy and smooth
13 March 2025
I didn't feel pressured to buy, all my questions were answered and they accommodated a special request when revealing the car Anthony is an asset to the company and the guy that dealt with the finance (my apologies, I can't remember his name)
11 March 2025
Excellent service from Robbie at Sytner Romford throughout up to collection day
10 March 2025
Harvey you are a ray of sunshine ! Thanks for finding me the perfect car!!!
10 March 2025
From the moment I walked in, the staff were professional, friendly, and attentive to my needs. The Sales Consultant, Issa Nakhuda (Sytner Harold Wood), took his time to understand what I was looking for and provided excellent recommendations.
09 March 2025
Harvey was amazing in everything that he did. From start to finish he was a really good point of contact and even when he wasn't working he would check in on us. Solid person overall and definitely made the experience as best i could've hoped
07 March 2025
Thanks to all the staff from. The receptionist to all the manager including finance department and the staff that cleans the car. Thank to Darren.??
07 March 2025
Andy was great, and made my new car experience memorable and easy
06 March 2025
Exquisite service given
06 March 2025
I was very satisfied with the purchase and customer service . Anthony Mach such a humble young man helped us in each step . Made it special for me and my family .
06 March 2025
On the day, Harvey made a special occasion of collecting the car, with a cover and Bow to add to the experience. He made an extra fuss over our disabled Daughter as-well, we felt special through the whole process.
06 March 2025
Everyone was friendly and supportive
05 March 2025
Both Nick and Robbie were great, customer service is 2nd to none. As is there knowledge and experience
05 March 2025
The purchase was easy, process was great and some great deals available.
05 March 2025
Great service,
04 March 2025
Lovely showroom and great staff
03 March 2025
Well looked after.
28 February 2025
Communication could have been a little better as it was some days after I brought my vehicle in did I receive the Part Exchange valuation
25 February 2025
Very satisfied, no faults - great service
09 February 2025
Mason Purcell was excellent.
07 February 2025
Went very smoothly
05 February 2025
There was a glitch with the payment (left my bank but did not register with yours) which resulted in a long wait at the dealership - I believe more could have been done by your accounts team to track/locate the payment with your bank.
04 February 2025
Kept informed, great service
04 February 2025
100%
04 February 2025
I had an exceptional experience
31 January 2025
Harvey was very understanding of the mobility scheme and explained in details how it works for me
31 January 2025
Everyone at the centre was great. Had a lovely
28 January 2025
Great and helpful sales agent
15 April 2025
they went above and beyond
15 April 2025
I am very pleased with the service of the people working there
15 April 2025
First class service a nice dealership with good advisors. I think the vehicle's progress from checking in to checking out is very informative and the overall status of the service is much to like about recommended.
15 April 2025
Very good customer service
15 April 2025
Excellent work
15 April 2025
There was issues twice with the cleaning but was resolved eventually. Could have been lower but Thomas did seem to be genuinely trying to resolve the issues
13 April 2025
.
12 April 2025
Very satisfied Easy drop off and pick up Kept informed throughout the day Matthew was very professional and made sure my car was given back to me fully cleaned which was really great
12 April 2025
So easy, everything explained clearly and hassle free communication from the team
12 April 2025
10/10 service
11 April 2025
Exceptional service
11 April 2025
Tanya was very helpful
11 April 2025
They kept me aware at all steps and gave an exceptional service
10 April 2025
Always very friendly and efficient. It's a very nice environment to arrive at and wait in whilst our car is being attended to.
10 April 2025
A*** service from Chloe & Darren (Harold Wood)
10 April 2025
They look after you and allow installments payments
10 April 2025
I've been a customer here for a few years - they always do their best to work around my schedule.
10 April 2025
Good timing & customer service
10 April 2025
This was the first time we had used Bodyshop at Sytner Harold Wood and based on this experience will do so again. We have already recommended it to friends and neighbours who have Mini and BMW. I will continue to use Sytner for service as well.
10 April 2025
Great communication, offered a hot drink upon arrival. Sam communicated when the car was being worked and even arranged transport for me to get home.
10 April 2025
The car was kept in the garage for a more than a day to get parts ordered and fitted etc. would have been helpful to get some form of courtesy vehicle as we were negatively impacted.
10 April 2025
Polite and efficient staff
07 April 2025
Everything is excellent
06 April 2025
Got the information I needed but wait was a bit too long.
06 April 2025
Great service and timely.
06 April 2025
Not great at all to be fair, I know it's a business but there's no personal touch, dose t feel like anyone really cares. It's all about the money and what you can charge
06 April 2025
The staff was very pleasant and helpful
05 April 2025
Always ready to help
05 April 2025
Polite staff and good hospitality
05 April 2025
I've always preferred Sytner Harold Wood because of the friendliness and dedication of the hard working staff. Also I was kept informed about the progress to my car and how to track it online.
05 April 2025
Always very friendly and accommodating when booking a service or MOT. Very helpful staff especially Chloe who assisted me recently. She is very knowledgeable and helpful and explained everything clearly plus the after call from her much appreciated.
04 April 2025
My 1st time visiting Sytner Harold Wood for servicing, the team are super efficient and extremely helpful.
03 April 2025
Always very good
02 April 2025
Service was completed in good time and an explanation was given on what May be required in the future
02 April 2025
Shame the wiper blades request was missed. Generally a very good experience.
02 April 2025
Always spot on, 100% satisfied.
02 April 2025
You guys are so much better than Chelmsford, great customer service, always willing to help. Done with my car very quick! I will be returning for all future work and services!
02 April 2025
I was astounded by not only the bright Redec of the centre but the fact I was greeted very efficiently upon my arrival. Tony and Tommy were most helpful.
02 April 2025
They will also say that they will wash my car after the service and they will return the car all dirty.
02 April 2025
Completely satisfied, although not all of my issues had been resolved on the day, I have since been contacted and rebooked
02 April 2025
Extremely satisfied. Collect new car. Transaction was swift yet comprehensive and professional. A couple of marks pointed out and Andy was straight onto the chap to address and follow up on the items has been on point.
02 April 2025
I am always satisfied with the way the vehicle works after service and I feel very safe driving
02 April 2025
Great customer service from Tennyson nothing is ever too much as he is always smiling and helpful. He is always dressed very sharp ?? 10 stars
02 April 2025
Staff are always polite and welcoming, there is Caribbean tall gentleman always tells a joke to make smile even if you are having a bad day. Also give you wine after service.
02 April 2025
Has I have said Chloe was great, excellent service will continue going there in future. Thank you Chloe Hardy.
02 April 2025
Extremely happy with the service. Thank you very much!
01 April 2025
Very professional team at Sytner HW
01 April 2025
Musa made the process very easy
01 April 2025
Very satisfied
01 April 2025
They did what they were meant to do. It was only an MOT so there is not a lot to comment about. However tgey did also wash the car for me which was very pleasing.
01 April 2025
Work is always completed to a high standard with good impartial advice
01 April 2025
Prompt service
01 April 2025
Extremely satisfied with the service. The team kept me up to date throughout the repair, and even arranged for a courtesy car which was delivered to my home, saving a lot of hassle.
31 March 2025
See above
31 March 2025
Very satisfied . Although I had a long wait I was looked after.
31 March 2025
Video footage of feedback of car
30 March 2025
Initial repair took much longer than expected. No courtesy car and having to use public transport for over a week. Offered a family as compensation but still not reimbursed 3 months later.
30 March 2025
The best
29 March 2025
Best performance
29 March 2025
Very satisfied.
29 March 2025
polite and friendly staff
29 March 2025
Im completely satisfied with the service experience
29 March 2025
Problem with overall drivetrain and engine management light fixed and also great customer care provided by Thomas, transparent and honest. Also complimentary wash and clean service top notch.
28 March 2025
Again Danielle was excellent
28 March 2025
All round good service
27 March 2025
Best service
27 March 2025
Quite surprised an emergency fault occurred on a car 4 months old in garage 2 days but fortunately got repaired. Disappointed l did not get a promised phone call
27 March 2025
Best experience in 20 years of ownership
27 March 2025
Excellent service
26 March 2025
I don't like show rooms or dealers but BMW Harold Wood has really changed that. Service was exceptional and mDe me and my family feel like royalty. Gold standard.
26 March 2025
I am not satisfied. I did not appreciate that I wasn't looked after, my car was left dirty and my health condition wasn't taken into consideration.
26 March 2025
Absolutely superb service as always. The staff at Harold Wood always go above and beyond to ensure complete satisfaction.
26 March 2025
I am very satisfied with my experience. This is my third time purchasing a vehicle from Sytner Harold Wood and I'm always pleased with the excellent customer service. I will be returning again in the future.
26 March 2025
As always a great service
26 March 2025
Reliable
26 March 2025
Smooth and efficient
26 March 2025
Quick service and fantastic car cleaning service
26 March 2025
Very efficient and helpful service was provided by the team at Sytner Harold Wood. I dont think I'd take my car anywhere else for routine maintenance.
26 March 2025
Good experience as usual
26 March 2025
Not really keeping getting emails reminders for MOT when I brought the car couple of weeks was told not yet due
26 March 2025
Good agent
25 March 2025
No hidden charges
25 March 2025
Meet and great
25 March 2025
I understand you need to push for sale but to think you can milk out every opportunity without first check the issue is very wrong
25 March 2025
Almost never called back. Their bodyshop damaged our car. Jobs take a really long time when they should only take a few days.
25 March 2025
BMW will always remind you when your vehicle is due for service / MOT. or even a recall to make sure you have a perfect car. Services is professionally done, cleaned and a follow up call to check if your vehicle is okay.
24 March 2025
Very attentive just didn't fix the problem
24 March 2025
Combination of RAC and Sytner sorted my battery problem.
24 March 2025
Very happy ,nothing was a problem,they did everything they said they would and my colour was cleaned to a very high standard, can totally understand why people us there main dealer
24 March 2025
Lower than average I think. They don't even supply a piece of paper with the parts they change or what they have done to the car? My car entered in this garage without leaking + went out of this garage leaking from radiator I don't!
24 March 2025
Explained work to be done ,and price .
24 March 2025
Musa gave an excellent service and made sure all my concerns were attended to.
24 March 2025
I was given a time slot for 10am, if you have other cars booked in at similar times. Shouldn't you give customers an exact completion time, I was waiting until after 2pm.
23 March 2025
After the service though I notice there was a problem with my car connectivity with my phone. Despite leaving several messages it was difficult getting someone to fix it. Also the BMW app is registering the new tyres your Engineers installed!!
23 March 2025
The car was completed on time and to a good standard, including the complimentary wash.
23 March 2025
Sam was brilliant, he was extremely clear and explained the process in detail which let me feeling extremely confident.
23 March 2025
Because the my car was in tip top shape
22 March 2025
Fast and friendly
22 March 2025
pleasant and helpful staff and car returned in good clean condition
22 March 2025
I was satisfied with our visit.
22 March 2025
The check on my car was genuine with a video for me to watch. A complementary wash was provided. I was very pleased with the service.
21 March 2025
Always satisfied with the service I receive. Listen to my worries or concerns and will report back efficiently.
21 March 2025
Very satisfied and the 0% instalments is great
21 March 2025
As per above
21 March 2025
.
21 March 2025
Service was ok, advisor was good but they did a mistake in the workshop. I ask for a top up for my screen wash and Friday when was cold in the morning my system was clogged. I always use bmw genuine screen wash but the workshop probably uses tap wate
21 March 2025
Musa who I dealt with was very nice and very helpful but the car came in because the tyre pressure monitor had failed and it looks like they failed to fix it. I got home from the service and the warning came on again. Overall very happy.
21 March 2025
Professional people behaved in a professional manner. This was across the full range of staff. The cleaner in the waiting area just totally diligent about their work. Just one example.
20 March 2025
When I booked my car in for a service I was quoted a price of £435, on the day the representative told me the price will be £485. No additional work just the service didn't understand why the price went up by £50.
17 March 2025
Had bmw service and mot in my car January and my brake pads done in march and Danielle oversaw everything making the whole experience perfect so was completely satisfied
17 March 2025
Very satisfied with the customer service
17 March 2025
The wait time of one and half hours was too long
17 March 2025
Happy with the service.
17 March 2025
I feel very confident that the work on my car is of the best quality and the service I receive when I'm in Sythner Harold wood has always been very pleasant.
15 March 2025
Very satisfied easy to book, easy to keep track of progress and itemised bill helps to understand work done
15 March 2025
Alexia in reception provided an excellent service and kept me fully informed. In addition, the coffee and biscuits that were available while waiting in reception were good.
15 March 2025
Work completed and well informed of progress
15 March 2025
The service was great but it is worth mentioning that you offer 90 minute service times and even have it plastered around the service area yet I had to wait 2.5 hours. I appreciate I was advised of this but it does seem a sly way of doing business.
15 March 2025
Very pleasant booking staff
14 March 2025
I liked the service and the attitude of the employees.
13 March 2025
Very good car, good service workshop, and friendly. Happy to help out when required
13 March 2025
had to wait 5hrs for brake fluid service and MOT
13 March 2025
Fantastic customer service from Samual Offe who was my service advisor
13 March 2025
fast booking, nice staff and quick delivery time.
12 March 2025
The service l received was the best l could have hoped for, people are polite and caring
12 March 2025
Did what I needed.
12 March 2025
Not helpful
12 March 2025
Very satisfied
12 March 2025
I waited for my vehicle to have its MOT, oil change and break pads to be replaced. Unfortunately BMW did not replace the break pads the very next day my car was flashing front break pads need replacing. I have to take the car BMW very inconvenient.
12 March 2025
Very
12 March 2025
Could of been more informed of what was happening.
12 March 2025
Service itself was pretty standard stuff but the customer care wasn't what I have received on previous occasions. I asked for a complimentary wash on my car, returned the next day to collect and car had not been washed or hoovered. Disappointed
12 March 2025
Poor communication with the agents. They are never available on phone when you call, and message left never gets answered back. Do not answer emails everytime
12 March 2025
Excellent customer service
12 March 2025
Again, same answer. Communication was shocking. Three calls and no updates. The App wasn't updating progress and you couldn't get hold of anyone to get an update.
12 March 2025
I was not updated since Friday afternoon until I rang on Monday for a progress report.
11 March 2025
Danielle was perfect customer service person make things very easy contacted before app.to remind me.keep up dating me while the car in service, she is highly professional person
11 March 2025
Polite and obliging staff
11 March 2025
.
11 March 2025
All the staff is really helpful. Tennyson and the team are great
11 March 2025
No matter what my questions are I am always made to feel valued and understood
11 March 2025
Pleased with the service and explained all nicely
11 March 2025
pleasent staff
11 March 2025
Airbag recall work completed on time.
10 March 2025
Very polite staff
10 March 2025
My service adviser Mr Matt Tomlison was excellent, very polite and able to cover every query I had about the car.
09 March 2025
The reason above, and I hope he gets some sort of recognition.
09 March 2025
Everyone is always very polite and helpful.
09 March 2025
Very satisfied
09 March 2025
Replacement Car was arranged and my vehicle was cleaned afterwards.
08 March 2025
Great service
08 March 2025
Warm welcome, efficient staff. Completely satisfied. Staff as always a credit to BMW
07 March 2025
Kept informed at all stages.
07 March 2025
Same reasons as above
07 March 2025
Everything went according to plan.
06 March 2025
Amazing service by the service manager Tennyson Henry.
06 March 2025
Car was fixed
06 March 2025
I speak the truth
06 March 2025
Everything went smoothly. Cystimer service was good.
06 March 2025
The staff are well informed and offer the best service to all of their customers.
06 March 2025
The people I delt with were great people made me smile
05 March 2025
Not full marks as the booking-in process didn't run smoothly. Car had been booked in for the wrong work and needed a trip to the service team to correct the booking. Advisor for the rebooking and the work was very good, however.
05 March 2025
Happy with the service received.
05 March 2025
Great delivery
05 March 2025
The service from the first phone call to collecting my car was exemplary. The staff are always friendly and take good care of me
05 March 2025
Charley is as very helpful and friendly
03 March 2025
Work carried out well with in the time and service reception was very efficient, really pleased .
03 March 2025
Received about 4 calls from different people telling and asking me the same thing (about additional works to be done). Seems no communication internally
03 March 2025
Alexia who was the person who served me was great. She had a warm, welcoming, helpful and empathetic manner. Her sense of humour, helped ease the pain of spending more money than I had budgeted for!
02 March 2025
However, On paperwork received it showed that I had declined front brake pad replacement, but I was never asked about this and therefore I feel this was recorded incorrectly - Advisor said paperwork was automatically updated like this.
02 March 2025
I requested a car wash after the MOT and the whole rear of the vehicle had not been touched and was still covered in dirt. I had to wash it myself when I got home
02 March 2025
I am happy with the service I received but I did say for my car not to be washed due to my car being detailed and ceramic protection applied.
01 March 2025
Easy to deal with
01 March 2025
As above
01 March 2025
Overall right from booking in for service to getting a fast turnaround was kept informed ??
01 March 2025
Service Advisor said he would call me back the next day in regards to warranty on a part that needs to be replaced, I have still not heard anything and need this fixed asap.
01 March 2025
As always it was an easy process. The staff are great, very courteous. I was told it would take about two hours and it did. Excellent!
01 March 2025
Very professional service
01 March 2025
Staff were very hands on. Lovely lady making sure you had seen customer service. Offering biscuits and tea if you were waiting
28 February 2025
Good communication at all times
28 February 2025
Not happy
28 February 2025
Online checkin responses not followed up on Car - barely washed on return
28 February 2025
Completley Satisfactory experience, but there is always room for improvement.
28 February 2025
I had an amazing experience with BMW Harold Wood. From the moment I reached out, their team was incredibly helpful, professional, and attentive to my needs. Shout out to Alana and Danniele! Highly recommended!
28 February 2025
Roof is not opening automatically. It's always the case post service. Appreciate if you can fix it.
28 February 2025
As above
28 February 2025
As above very poor service
28 February 2025
Expect better service from bmw
28 February 2025
Everyone was very helpful
28 February 2025
Brilliant service from Musa.
27 February 2025
Profesional and courteous
27 February 2025
Did everything they said and beyond
26 February 2025
Work was carried out again to a professional standard although did take longer than original estimate. I do understand though that things may not be a simple fix.
26 February 2025
Great service this is why I return every year year courteous staff in particular Miss Danielle kept me informed at every stage made me feel cared for thanks Harold wood Sytner Essex
26 February 2025
Quick service. It would have been more convenient if a curtesy car was available, especially as it was a recall repair
24 February 2025
My advisor on this visit was Alexia who was professional, efficient and a pleasure to deal with. All service team members were friendly and approachable throughout my visit. All work completed within expected timeframes
24 February 2025
Very satisfied
24 February 2025
I couldn't find anything to complain about
24 February 2025
Car was on recall. Quickly resolved
24 February 2025
Kept me upto date
23 February 2025
BMW does what it says not pushy just helpful.
23 February 2025
Friendly professional service
23 February 2025
Musa Mahmood kept me informed at every stage. Excellent customer service
23 February 2025
Very profession and helpful and friendly
23 February 2025
See above answer
22 February 2025
Very good appointment system and car taken in early. All work covered and noticable improvement overall in engine and brakes. Good interchange with my adviser.
22 February 2025
Very satisfied with the service I received
22 February 2025
They have a very good understanding of my needs
22 February 2025
all in the detail
22 February 2025
No issues at all.
22 February 2025
I would have give it 1* as a call suggested I needed 4 wheel alignment and recommend changing A/C Fulid at a cost of a extra 500 odd quid plus VAT which I find wasn't necessary and just way of getting more money from customers
22 February 2025
Welcomed on time, car ready on time
22 February 2025
Since discovered via you tube newer diesels don't burn everything off unless engine temp reached and speed exceeding 60mph for a period - well I don't believe that was mentioned when the car was purchased and to me it is a design fault ?
22 February 2025
They never fail to go above and beyond and look after their customers. Fantastic service every time that can't be beaten
22 February 2025
The service carried out was quick and efficient, friendly staff
21 February 2025
The communication was what I expected, and I was kept up-to-date every step of the way. A+
21 February 2025
Was not told about a nail in my tyre and car was.released 18:30ish on the Friday night . I had to drive down main roads unaware of it. Completely unacceptable and still no call back from the team when reported to lady who called if OK with servicr.
21 February 2025
Good service and well looked after by customer service
21 February 2025
Politeness and integrity
21 February 2025
Was quick on the day. Everything well explained. Reasonable cost. Good advice on non urgent issues.
21 February 2025
Matt was a pleasure to deal with. Good man
21 February 2025
Pleasant helpful
21 February 2025
Kept informed by Danielle at every stage.
18 February 2025
Musa helped me with my car through and through and ensured I was at ease at every point of the way
18 February 2025
Simple and easy. Courtesy car was already booked for me and communication was very accurate and precise.
16 February 2025
Sam was very lovely and very informative he kept in touch via phone and told us everything that was going on. Very appreciated
16 February 2025
Very satisfied
15 February 2025
Really nice staff and knowledgeable people. Excellent customer service and a great place to take your BMW.
15 February 2025
EML light sorted as requested but air-conditioning still blowing warm air so not resolved even after paying for the air-conditioning service (£120)
15 February 2025
Excellent support
14 February 2025
Completely satisfied
13 February 2025
The best BMW dealership in England.
13 February 2025
Professional
13 February 2025
Very satisfied with my service experience at Sytner Harold Wood very friendly staff and professional technicians working on my car at all times even though it may be a small matter or something which could spoil the performance of my car.
12 February 2025
Overall great service from Samuel.
12 February 2025
I was informed of the problem with my vehicle and what was needed for the repair. I had my car cleaned and I am very satisfied with the results of my car driving well. Thank you
11 February 2025
The staff has a good understanding of his responsibilities and had a good customer rapport.
11 February 2025
Great Customer Service
11 February 2025
Staff were friendly and professional
11 February 2025
Good work
10 February 2025
Everything went smoothly
10 February 2025
I emailed in the morning and asked for a price for an oil change and whether it could be done whilst it was there but had no reply, when phoned at 4.30pm there was no mention of BMW being asked if they would wholly/partly assist with resolving issue
10 February 2025
Everything was taken care of.
10 February 2025
Very satisfied
09 February 2025
Great team - from sales to service.
09 February 2025
I was kept well informed of the service requirements.
09 February 2025
My visit to BMW was a very quick visit; although I had been waiting this appointment for two months as I was told it would be a whole day service & I would have needed a courtesy car but this wasn't the case
09 February 2025
Ditto
09 February 2025
I was very satisfied with the see and the information
09 February 2025
My car was not washed properly
08 February 2025
Umair was very Customer oriented.
08 February 2025
As above
08 February 2025
Friendly and easygoing, gave discount on MOT as I'm a regular there
08 February 2025
Everything got done as expected. Those things that had not been done were completed by the technician before I left (windscreen wipers etc) I never received a quote to sell my car as I had requested
08 February 2025
For a company that claims to be a premier brand, I was very disappointed with the unprofessionalism of certain staff and the lack of genuine customer service. I felt misled when told that my car had been road tested again when the app dissproved that
08 February 2025
Samuel Offel was my service partner, he went the extra mile every part of the process. He put a lot of effort into ensuring I had the best customer experience possible. Great guy!
08 February 2025
Very satisfied. Just awaiting the correct cable to be ordered
06 February 2025
Very satisfying with service
06 February 2025
Service was done around my availability.
06 February 2025
Rather taking my money and having me come back Sam kept in real
06 February 2025
I have moved from sytner Chigwell. That branch would send me videos when they examined my car which was nice - but I did not get that here. Otherwise can't complain from that visit.
06 February 2025
Good service
06 February 2025
I received video of work that was being carried out and a phone call explaining everything in detail , very impressive
06 February 2025
Excellent service
06 February 2025
Great service great customers service
05 February 2025
Good service overall.
05 February 2025
The service advisor was helpful top man everything was sweet the car wasn't cleaned properly though was very rushed and still alot of mud marks but it was free so can't complain
05 February 2025
Because they are always very helpful and understanding if I have any worries I have always used them and will continue to do so even though they are quite expensive
05 February 2025
I am really happy with Mr. Matt he gave me discounts in every visit.
04 February 2025
updated on times & when vehicle was completed
04 February 2025
Service was good but comms and mismatch was bad
04 February 2025
My service manager was amazing!
04 February 2025
Booking time too far away for appointment with courtesy cars
04 February 2025
Very pleased
04 February 2025
All was done as requested and more. Car returned clean.
04 February 2025
My vehicle was in for a recall. I also had a battery recharge
04 February 2025
I expected to stay longer but as it turned out my car did not need the item to be replaced though it had a good car wash.
04 February 2025
Efficient and friendly service. No complaints.
04 February 2025
Satisfied with the customer service experience and with Sammy's help. It's just that I felt my service technician video was rushed and not professionally explained. In comparison to Stephen James BMW..
03 February 2025
both online and in the flesh very helpful
03 February 2025
Easy in and out with the chap I dealt with.
03 February 2025
Well looked after
03 February 2025
Danielle was awesome, super attentive and friendly.
03 February 2025
Great service. Fitted me in quickly.
03 February 2025
very friendly
03 February 2025
Very helpful and friendly staff
03 February 2025
Very good couldn't have been better agent really dealt with all queries
02 February 2025
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01 February 2025
Was informed clearly throughout process with prices communicated clearly.
01 February 2025
The car had the relevant work completed and i was informed of the progress.
01 February 2025
Always friendly and informative.
01 February 2025
Very satisfied with our service and the communication was spot on and additional faults were pointed out and dealt with easily. Just a shame about the poor job that was done cleaning our car, you offer a service so it should be done right too???
01 February 2025
Waited for the car to be serviced and was very pleased it was done on time Well done
31 January 2025
Looked after amazingly by Samuel Offe. Really professional and friendly.
30 January 2025
The car was in for a recall for the EGR. However before i was even back home i had taken a call for two items from the workshop which amounted to the best part of £500 and then another for two hundred. All of which were not required.
30 January 2025
very bad they dont respond
30 January 2025
Good service
30 January 2025
The team at Sytner provided exceptional customer service, making the entire experience seamless and enjoyable. From the moment I walked in, I felt welcomed and valued as a customer. Staff were knowledgeable attentive and professional
30 January 2025
Everything was whilst I waited and in good time
29 January 2025
The service was excellent but the attempted upsell, particularly your new alignment sensor (very Kwikfit), was annoying
29 January 2025
All went smoothly
29 January 2025
Was kept informed Have had a diagnostic and key card is not working Awaiting a new key card
29 January 2025
Very good communication with Danielle and very informative
29 January 2025
The service from the staff was as usual good.
29 January 2025
service was done with no hassle
29 January 2025
Kept me up to date with the process
29 January 2025
Every one was pleasant but my experience was tainted with the confusion.
29 January 2025
The car works great
29 January 2025
The lady who supported me while I waited for my car to be worked on was great, she gave me clear information and updates
29 January 2025
The work that was done was great and the agent I felt with was really nice The problem I have is. I was told I was covered for the parts on my car and I paid £250 for the work but now I've been told I am not covered and its going to cost me a furthe
29 January 2025
I was kept informed at all times
29 January 2025
What you do you do well. But going for a sit down. Waiting for the appointed chap to call me to his desk. All to la de da. I just want to leave my car with a person who tells me what it is booked in for. Job done away I go. Time taken 2/3 mins.
29 January 2025
They handled everything smoothly and great result.
28 January 2025
Finally had my egr cooler recall done after wasting my time 3 times being called down for me to be told parts arent available. Was told each time it will be changed this time. It finally got changed this time & my coolant level was way above level!
28 January 2025
1st class customer service on every visit to this dealership.
27 January 2025
Very satisfying
26 January 2025
I was one of the last customers to leave near closing time, and as I approached the motorway, a brake error appeared. I quickly circled back through the traffic and spoke to Sam, who solved the issue, a glitch. Thank you, Sam, as I was quite worried.
26 January 2025
Friendly and helpful and informative service receptionist
26 January 2025
Work was carried out well but I did have to keep ringing for updates
13 April 2025
I would rate my overall experience at BMW during the purchase and delivery of my car a 10. Everything was seamless from start to finish. Esah was absolutely fantastic-super helpful, friendly, and made the whole process easy and enjoyable.